In this episode of Potty Talk, host Richard Behney welcomes Matthew Werner, owner of Pine Grove Plumbing in Penticton, British Columbia. Matthew shares his inspiring journey of how he transformed his business by implementing the principles learned from the Success Academy. Discover how he went from charging $125 to $350 per hour, and how this significant change not only increased his revenue but also enhanced customer satisfaction. Matthew discusses the importance of having an honest hourly rate, the impact of proper branding, and the benefits of investing in quality customer service. Tune in to hear valuable insights and practical tips that can help you elevate your home service business to new heights.

Subscribe

Apple | Stitcher | Castbox | Spotify | Google Podcasts

Resources

3 Golden Nuggets

  1. From $125 to $350/hr
  2. The Power of HHR
  3. Overcoming the Scarcity Mindset

Sponsors

ApplicantPro is the ultimate hiring solution for home service companies to increase applicant flow, skillfully screen and select candidates, and make quality hires without breaking the budget. No IT or HR team required. 

SHOW NOTES

From $125 to $350/hr

In this episode, Matthew Werner shares the transformative journey of his plumbing business, where he successfully increased his hourly rate from $125 to $350. Matthew discusses the initial fears and uncertainties that came with charging a higher rate, but also the incredible results that followed. By focusing on delivering value and professionalism, Matthew attracted customers who were not only willing to pay more but were also thrilled with the service they received. His story highlights the importance of knowing your worth and setting prices that reflect the quality of your work.

The Power of HHR

Matthew dives into the concept of the Honest Hourly Rate (HHR), a key principle taught in the Success Academy. He explains how understanding and applying HHR was a game-changer for his business. By accurately calculating all business costs and charging accordingly, Matthew was able to cover his expenses, invest in his business, and still make a profit. This approach allowed him to elevate his service level, offering things like a clean, branded vehicle and excellent customer service, which set him apart from competitors.

Overcoming the Scarcity Mindset

A significant turning point in Matthew’s journey was shifting away from a scarcity mindset, a common issue among tradespeople. Influenced by the book “The Science of Getting Rich,” Matthew began to view the market as abundant, where success isn’t about taking from others but creating value for everyone involved. This mindset shift empowered him to take bold steps in his business, such as raising his rates and investing in branding, knowing that these actions would attract the right customers and lead to sustainable growth.

Richard’s Call to Action

Need a little more help? Why not join the Million Dollar Pro Success Academy and learn everything you need to know to grow your home service business and have a life too–all from the comfort of your home!

Start your FREE 14-day trial today

 

Share